At universalfloormats, we want you to shop with confidence. If you are not satisfied with your purchase of Universal Floor Mats, our return and refund policy makes it easy to resolve any issues.
Returns
You can request a return within 30 days of receiving your order.
Items must be unused, uninstalled, in original packaging, and in resellable condition.
To start a return, contact us at support@universalfloormats.com
Refunds
Once we receive and inspect your return, we will notify you about approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–7 business days.
Please note: shipping fees are non-refundable. Customers are responsible for return shipping unless the item is defective or incorrect.
Exchanges
If you received a defective or damaged product, we will replace it at no additional cost.
Please contact us within 7 days of delivery with photos of the defect/damage.
Non-returnable Items
Customized or personalized items
Products not returned within 30 days
Items that show signs of use, installation, or damage not caused during shipping
Questions?
If you have any questions about our Return and Refund Policy, please reach out to us at:
📧 support@universalfloormats.com
You can also view our Privacy Policy or FAQ for more details.
